Some other companies you might be interested in as a help desk engineer include IBM, CompuCom Systems Inc, and DXC Technology. These three companies were found to hire the most help desk engineers from the top 100 U.S. educational institutions. Help-Desk Support, 6%Provided computer help-desk support and technical training on hardware/software to end users. Help desk engineers average about $25.21 an hour, which makes the help desk engineer annual salary $52,444. Additionally, help desk engineers are known to earn anywhere from $36,000 to $74,000 a year. This means that the top-earning help desk engineers make $66,000 more than the lowest earning ones.

help desk engineer roles and responsibilities

An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. In general, senior infrastructure engineers reach similar levels of education when compared to help desk engineers resumes.

IT Support Engineer Job Description Template

They must also install and maintain security, anti-virus solutions and firewall, configure and maintain operating systems and software applications, backup devices, and suggest ideas for improving service desk functions and service delivery regularly. We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues.

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The job description entails running diagnostic problems, isolating problems and implementing solutions. This means that service desk engineers will need to be well-versed in a variety of technologies, including hardware, help desk engineer software, and networking. They will also need to be able to troubleshoot complex problems and provide customer support. On average, desk support technicians earn a lower salary than help desk engineers.

Service Desk Engineer Trends

Upgraded backup systems, disaster recovery plans, managed server moves, upgrades and changes. Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues. Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange Environment. Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs.

What are the skills for help desk job?

  • Customers Come First.
  • Have Business Awareness.
  • Be Adept at Time Management.
  • Pay Attention to Detail.
  • Collaboration with Others.
  • Be Patient.
  • Be Willing to Learn.
  • Work Well Under Stress.

An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business.

Qualifications for Help Desk Technician

Of course, the service desk role is technical in nature, but it is obvious that softer skills play an increasingly important role in achieving excellence. Communication, business context, emotional intelligence and marketing are just a few of the capabilities that any person working in this role needs to be continually trained on. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions.

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